Materials vary by product and may include silicone, stainless steel, plastic, wood, or combined materials. Please check the Product Specifications section on each product page for details.
Are DONSUN products dishwasher-safe?
Care instructions vary by product. Please follow the cleaning and care information shown on the individual product page. If the instructions are unavailable, contact us before placing the item in a dishwasher.
Are DONSUN products suitable for ovens or air fryers?
Intended use and temperature guidance vary by product. Please review the individual product description and specifications before use. Do not use a product in an appliance unless its product page clearly states that use.
Are the containers leak-proof?
Lid and sealing designs vary by product. Unless a product page specifically states and documents a leak-resistant feature, avoid carrying liquids in bags or in positions where leakage could cause damage.
How long does shipping take?
We offer Free Standard Shipping (10–20 business days) and Express Shipping at $29.90 USD (5–8 business days). Delivery times are estimates and may vary.
Can I track my order?
Yes. Once your order ships, you will receive a confirmation email with tracking information. Tracking updates may take 24–72 hours to appear.
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in original packaging. Please contact us to initiate a return.
How do I contact customer support?
You can reach us through our Contact Us page. We aim to respond within 1–2 business days.
Where can I find product specifications?
Product dimensions, materials, colors, care information, and other available details are listed on each product page. Contact us if you need information that is not shown.
